Friday, March 20, 2015

ah-ha! technology!

the hubs called our agency today to follow up on luke-dude's dossier, since there was something askew with his progress and their tracking of it.

it turns out, our agency is AMAZING!

when the computer system the CCCWA (department of China that oversees and processes adoptions) uses was upgraded recently, a small bug occurred. families that were already in process with one child and were adding on another--the two children's files were not being linked making it appear the family for the second child was starting from scratch--and that they did not have a lot of the other documents (because they were linked to child #1). this doesn't bode well for them reviewing child #2's dossier (whenever they get to it, since it's not a priority and is pushed to the back of the line). as soon as our agency discovered this "bug" was causing our delay (and two other families') the assistant director FLEW OUT TO CHINA! to follow up and work with them. she will be there through next week, pushing for them to do us and the other two families manually. i cannot tell you what a relief it is to know your agency cares so much they are actually in country to follow up until the issue is resolved.

our case worker and the assistant director are still assuring us we should be in China with our children by the last week of May. hooray!

here's a picture of luke pushing lucy away--what a perfect little brother he is ;)

1 comment:

  1. Bwahaha! That picture is perfect! And phew and yay for the agency!